Copilot Knowledge Card: Finding Sources



Copilot Knowledge Card: Finding Sources 

Copilot utilizes a method called generative answers to find and present information from a variety of sources, including external websites [1]. This process does not require the creation of new topics. Instead, Copilot can instantly provide answers, help, and guidance by drawing from the content available on specified websites [1]. 

For instance, when using Copilot for Service, you can provide URLs of websites you'd like Copilot to use for generating answers, such as SharePoint sites [1]. However, there are some limitations to consider, such as the depth of URL paths and the requirement that the content must be publicly accessible without authentication [1]. 

Moreover, Copilot employs natural language processing to interpret the user's input, retrieve relevant information from the provided sources, and summarize the results into plain language responses [3]. This allows Copilot to deliver concise and understandable answers to users' queries, making it a valuable tool for reference services and business research

Detailed Explanation

  1. Generative Answers: 
  • Copilot generates answers by analyzing the context of a user's query and drawing from a vast array of existing content available on the web. 
  • It uses natural language processing (NLP) techniques to understand the user's input and retrieve relevant information. 
  • Instead of relying solely on predefined responses, Copilot dynamically generates answers based on the specific query, making it adaptable and versatile. 
  1. Content Sources: 
  • Copilot can pull information from various sources, including: 
  • External Websites: You can specify URLs of websites you want Copilot to use for generating answers. For example, if you provide a SharePoint site URL, Copilot will extract relevant content from that site. 
  • Publicly Accessible Content: Copilot requires publicly accessible content without authentication. It can't access private or restricted information. 
  • Structured Data: Copilot can also work with structured data, such as tables, lists, and other formats found on websites. 
  • By leveraging these sources, Copilot ensures that its answers are up-to-date and relevant. 
  1. Benefits for Reference Services and Business Research: 
  • Quick and Accurate Responses: Copilot's generative answers allow librarians and researchers to quickly find relevant information without manual searching. 
  • Enhanced Reference Services: 
  • When users ask questions, Copilot can provide detailed answers, summaries, or explanations. 
  • Librarians can use Copilot to augment their responses, especially for common queries. 
  • Business Research: 
  • Copilot can assist with industry analysis, market trends, and technology insights. 
  • It can summarize reports, whitepapers, and research articles, saving time for researchers. 
  • Copilot's adaptability makes it valuable for staying informed about business developments. 
  1. Limitations: 
  • Copilot's answers are based on existing content, so it may not always have the most recent or specialized information. 
  • It doesn't have real-time access to proprietary databases or subscription-based resources. 
  • Users should verify critical information from authoritative sources when needed. 

In summary, Copilot's generative answers offer a powerful tool for enhancing reference services, providing accurate information, and assisting with business-related inquiries. Librarians can leverage its capabilities to streamline research and improve user experiences.


Source: Conversation with Copilot, 5/27/2024 


  • Last Updated May 27, 2024
  • Views 15
  • Answered By Peter Z McKay

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